Shipping policy

1. Delivery area
Outerwearly currently ships to the United States only.

2. Delivery address
Orders are sent to the address entered at checkout. Please check all details before submitting your order. Contact support@outerwearly.com promptly if you notice an error. Address changes cannot be guaranteed once processing or dispatch has begun.

3. Processing time
Orders are processed within 1–3 business days, Monday–Friday, excluding public holidays. Orders placed on weekends or public holidays enter processing on the next business day.

4. Shipping and total delivery estimates
After processing, estimated transit time is 8–12 business days.
Estimated total delivery time is approximately 9–15 business days from purchase, including processing.
These estimates are not guaranteed dates. Seasonal demand, carrier capacity, customs clearance and public holidays may affect delivery. Contact us if your shipment exceeds the estimated delivery window.

5. Shipping costs
Standard shipping is free on all U.S. orders, with no minimum purchase and no additional shipping or handling fee charged by Outerwearly.
Any applicable taxes or duties collected by us are displayed at checkout. Free shipping does not itself mean that a shipment is exempt from taxes or import duties.

6. Tracking
When your order ships, you will receive a shipping confirmation containing the available tracking information.
Tracking instructions: https://outerwearly.com/pages/track-your-order
Carrier updates may take 3–8 business days after dispatch to appear.

7. Failed delivery and address issues
If an incorrect or incomplete address prevents delivery, contact us so we can investigate and discuss redelivery or another suitable resolution. Any proposed additional charges will be explained before you agree to them.

8. Missing or delivered shipments
If tracking shows delivered but you cannot locate your package, check with household members, your building reception and the carrier, then contact us. We will assist with an investigation. A carrier delivery scan does not remove any rights or remedies available under applicable law.

9. Returns
Contact support@outerwearly.com before returning any item. Return conditions and any applicable charges are explained in our Return & Refund Policy.

10. Contact and business information
Outerwearly is operated by We Build Brands BV.
Registered business address: Broekstraat 33, 9831 Sint-Martens-Latem, Belgium.
Company number: 0797.324.261
VAT: BE0797.324.261
Email: support@outerwearly.com
Contact form: https://outerwearly.com/pages/contact
This registered address is not a retail store, warehouse or return address.