Returns & Refunds

Not the right fit? You can return unworn items with tags attached within [30] days of delivery.

Change of mind

Return shipping is at your cost. Email us at support@outerwearly.com first and we'll send you the return address and instructions. Once we've received and checked your return, we refund the item price to your original payment method within [5] business days.

Faulty, damaged or wrong item

If your item arrives faulty, damaged or isn't what you ordered, email us within [14] days with your order number and a photo. We'll make it right with a replacement or refund, as required under the Australian Consumer Law.